Frequently Asked Questions.

The Challenge

We EntertainmentXL always try to provide the best service and support possible, any problems/questions don’t hesitate to contact us by using the support ticket or Skype Live chat.


If your streaming is buffering, make sure to run a speedtest.net point to a server in NL. and see if speed is above 8Mbps, We do advise to Give a Cold reboot to your router/modem and device. If possible connect your device using Ethernet Cable as is more stable than WiFi.

We Answer Your IPTV Questions

What Is IPTV And How Do I Use It

IPTV stands for internet protocol television and its basically the normal tv channels and premium tv channels streamed online over the internet. What you do to access it is once you have paid us you can follow one of our guides we send depending on what device you have and you will in no time be watching all your best premium channels for a great low price

Can I Watch IPTV Anywhere In The World?

Yes, you can watch IPTV from anywhere in the world but you will need to make sure your internet speed is above 8Mbps to watch the channels without any issues.

How Long Does It Take To Activate The Subscription?

We say allow a few hours but this is normally done within a few minutes most of the time. You will receive an email with instructions on how to put the IPTV on the device you choose to put it on.

Do You Offer Refunds?

No, we do not offer a refund so once you have placed your order and received your credit you are responsible for your purchase. We do recommend your internet speed is above 8Mbps to safely watch the channels without issues and to be honest most homes in the UK are. But you can check here speedtest.net to see your internet speed.

What You mean by Cold Reboot?

Cold Reboot is basically cold down the device, to do a cold reboot you just need to remove the power cable from power socket and wait 5-10mins ( routers ) and 1-2mins ( iptv device ).